Shopping HELPDESK

Online Ordering
To order from HauNui Press online, use the ‘Join’ button to set up a simple account using your contact details (we won’t use your details for anything else other than sending you an order).

View the products you want in our online shop. Select sizing and quantities where applicable and add to your shopping cart. Click the ‘Checkout’ button when you’re done and review your order. Don’t like what you see? Use the ‘Back to Basket’ button to alter your order. Fill in your delivery details and then select your payment option.

Payment Options
We offer two options for payment:

1)      A bank transfer. If you select this option, our bank account details will appear in the next window. As soon as we receive your payment we will ship you your goods.

2)      A secure funds transfer using PayPal and your credit card. Selecting this option takes you to the PayPal website. Just follow their simple instructions (if you have a PayPal account that’s great, if not you can just use the site as a guest).  

NZ Shipping
We aim to ship your order from our Palmerston North base within 48 hours of receiving your payment.  New Zealand orders are sent by NZ ParcelPost which has a delivery time target (for non-rural addresses) of up 3 working days nationwide.

International Shipping
We are able to post items from our web site anywhere in the world. ONLY New Zealand shipping costs are accounted for in our online ordering system. If you want to order from outside New Zealand, please email us first indicating what you want and where you’d like it sent and we’ll advise you of the expected shipping cost. Overseas shipping prices are determined by weight with only Airmail and Air Economy services available from New Zealand. 

You will be responsible for any customs duties or taxes that your country requires, which are usually collected by the local carrier upon delivery.

Pricing
Prices are given in New Zealand dollars and exclude shipping costs. Shipping is added to your order when you checkout. All items (cards, prints and paperback books) incur a flat-rate $6.50 postage and handling fee (which is added to your purchase at checkout).

Goods & Services Tax
All products on our web site have GST of 15% built into the price. If we post your item outside New Zealand, we’ll deduct this amount from the purchase price.

Returns Policy
We aim to please! Please check your order when it arrives. If for any reason you are not happy with it, call or email us to arrange a return. We’ll refund you the purchase price or you can choose to exchange the item, whichever you prefer.

Your Privacy
We will not sell, trade or rent your personal information to others. All personal information will remain private and confidential and will be stored on a secure location accessible only by designated staff, and used only for the purposes for which you provide the information.